Privacy Policy

1. Who we are

Guangzhou Suide Trading Co., Ltd. ("Suide Trading", "we", "us", or "our") operates Koi Pond - 3D Live Wallpaper for Android (the "App"). This policy explains how information is handled when you use the App, including its live wallpaper, advertising, video-sharing, and feedback features.

For privacy questions or requests, contact support@suidetrading.com.

2. Information handled by the App

Local progress and system backups

The App stores pond progress, virtual coin and food balances, unlocked items, selected koi and themes, tutorial state, sound and visual settings, privacy choices, and reward timing on your device. These records support App and live wallpaper features. Virtual-item exchanges use the App's virtual currency; the current version does not collect payment-card details or provide in-app real-money purchases.

Depending on your device and backup settings, Android or your device provider may back up or transfer App data and restore it when you reinstall the App or move to another device. We do not provide an App account or an account-based cloud save service. System backup and transfer are controlled through your device settings and the relevant provider's policies.

Usage and diagnostics

When optional analytics and diagnostics are enabled, we and our service providers may process:

• App interactions, koi and theme selections, feeding actions, virtual-item exchanges, reward events, advertising events and revenue, video-feature interactions, session duration, and summarized live wallpaper usage;
• App and operating-system versions, device model, language, country or approximate region, installation or app-instance identifiers, and technical configuration;
• Crash reports, stack traces, native crash diagnostics, errors, and technical information used to understand and resolve failures.

Our App analytics events do not include your name, email address, messages, contacts, photos, video contents, or precise location. We do not request permission to access contacts or precise location. Service providers may derive an approximate region from network information such as an IP address.

Remote configuration

Firebase Remote Config retrieves settings that control App features, rewards, and promotional content. These requests may involve an IP address, a Firebase installation identifier, App and device versions, language, country code, and time zone. Remote configuration operates separately from optional analytics and may continue when you decline or disable optional services.

Advertising

The App supports rewarded and interstitial ads through Unity LevelPlay, ironSource, and Unity Ads. Rewarded ads provide virtual rewards after an eligible ad is completed. Advertising providers may process IP addresses, approximate location, device and App information, Android advertising identifiers when available, installation identifiers, ad impressions, clicks and completions, attribution information, fraud-prevention signals, and diagnostics.

This information is used to deliver and measure ads, manage rewards, prevent fraud, and, where permitted by your choices and applicable requirements, personalize advertising. Ads may be contextual or personalized, depending on the provider, your privacy choices, and device settings. We communicate your optional-services choice to LevelPlay and stop requesting new third-party ads when optional services are disabled. Providers also apply their own privacy policies and device-level privacy settings.

Promotional content and external links

The App may download promotional images, icons, or videos from our content servers to recommend other apps. Downloads may occur even when optional analytics and third-party advertising are disabled. Content servers and their hosting providers may receive an IP address, request time, requested file, and basic connection information to deliver content and maintain security.

Google Play links may include a promotion-source parameter indicating which App promotion you used. If you open a store link, submit a Google Play review, or visit an external website, Google or the destination service handles that interaction under its own policy. We do not receive your Google Account password.

Video recording, saving, and sharing

The App can create a video of its rendered pond scene using built-in audio. This is processed locally; it does not record your camera, microphone, or other apps. Temporary recordings are stored in the App's cache. We do not automatically upload their contents to our servers.

If you save a video, the App writes it to your device's media library. On Android 8 and 9, it requests storage-write permission for this action; newer versions use Android's media-saving APIs. If you share a recording, the App grants access to that video to the destination you choose through the Android share interface. The receiving app or service may upload or otherwise process it under its own policy.

Device features

The App uses internet access and network status for online services, and vibration for touch feedback. Tilt readings from the accelerometer are processed on your device for pond visual effects and are not sent to us. The live wallpaper runs through Android's wallpaper service and does not require access to your private messages, contacts, camera, or microphone.

Feedback and support

You can voluntarily submit feedback or report a problem through Settings > Feedback / Bug Report. When you select Submit, the App sends the text you enter, any reasons you select, and the following automatically attached information:

• App version and build number;
• Android version;
• Device brand and model;
• Screen dimensions in pixels.

We use this information to investigate technical problems, understand feedback, improve the App, and handle support requests. The in-app form does not require an account or email address. It does not automatically attach advertising identifiers, Android ID, IMEI, contacts, photos, recordings, or precise location. We do not include your feedback text in our Firebase Analytics events or Crashlytics logs.

In-app submissions are sent over HTTPS to our feedback service hosted on Cloudflare Workers. Cloudflare processes the request to provide the hosting service and may receive your IP address, request time, and basic connection information for delivery, troubleshooting, and security. Opening or cancelling the feedback dialog does not itself submit a feedback report.

Feedback is initiated by you and is separate from optional analytics, crash reporting, and third-party advertising. You can submit feedback even when those optional services are disabled. You can choose not to submit, or close the dialog before submitting.

If you choose Write an email, the App opens your email app with a draft containing your entered text, selected reasons, and the same basic App and device information. You can review or edit the draft before sending it. If you email us, we receive your email address and the information you send, including any attachments you choose to add. Our email service provider processes these communications to deliver and store them. Please avoid including sensitive information unrelated to your request.

3. Service providers and disclosures

Hosting and email providers also handle the content requests and support messages described above. Some providers process information on our behalf; others process information for their own purposes described in their policies. We may disclose information when required by law or reasonably necessary to respond to lawful requests, protect rights and safety, or prevent fraud and abuse.

4. Why we process information

We use information to provide pond and wallpaper features, remember preferences, deliver configuration and content, support virtual rewards, operate and measure advertising, understand App use, resolve technical problems, respond to you, and maintain security.

Where applicable law requires a legal basis, the relevant basis depends on the processing: providing the functionality you request, consent for optional processing where required, legitimate interests in operating and securing the App and handling support, or compliance with legal obligations. Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.

5. Your choices and privacy rights

• Privacy Choices: open the App's Settings and select Privacy Choices to allow or refuse optional analytics, crash reporting, and third-party advertising together. The initial notice depends on your device's region settings. Where no initial notice is shown, optional services may be enabled by default; you can turn them off in Settings.
• Effect of refusing: core pond and wallpaper features remain available. Third-party rewarded ads may be unavailable. Remote configuration, promotional-content downloads, and feedback that you choose to submit, together with their associated network requests, are separate from this choice.
• Android advertising controls: use the advertising and privacy controls available in your device settings to manage advertising identifiers and ad preferences. Options vary by Android version and device. These controls do not stop every type of technical or fraud-prevention processing.
• Local data: clear the App's storage through Android Settings, or uninstall the App, to remove its on-device data. Backup copies and device-transfer data must be managed separately through the relevant system or provider settings and may otherwise restore previous progress.
• Videos: delete exported videos from your media library separately. Clearing App data or uninstalling does not remove videos already saved or shared with another service.

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or object to processing by contacting support@suidetrading.com. You may also withdraw consent and, where applicable, opt out of targeted advertising or the sale or sharing of personal information. We do not sell personal information for money; some advertising disclosures may qualify as a sale or sharing under certain U.S. state laws.

Because the App has no account, an email address alone may not identify installation-based records. We may request limited information reasonably necessary to locate relevant records and verify a request. Turning off optional services or deleting the App does not automatically delete information previously received by providers. Contact us for assistance with deletion requests; providers may also offer their own privacy-request tools. We will not discriminate against you for exercising applicable privacy rights.

6. Retention and deletion

We retain information for as long as reasonably necessary for the purposes described in this policy, considering the type of information, the service provided, security needs, unresolved issues, and applicable legal requirements.

• Local progress and settings: remain on the device until removed by clearing App storage or uninstalling, subject to system backup and restoration. Cache files may be removed by the App or Android. Exported videos remain until you delete them.
• Feedback and support records: submitted text, selected reasons, attached basic App and device information, and email correspondence are retained as needed to investigate issues, handle support, improve the App, resolve disputes, and satisfy legal obligations. You may request deletion by contacting support@suidetrading.com. For feedback submitted without an email address, please provide enough information, such as the approximate submission time and subject of the feedback, to help us locate the record.
• Content and feedback service logs: are retained for request delivery, troubleshooting, and security according to the hosting service's retention settings and operational needs.
• Analytics, crash, configuration, and advertising records: are retained according to the relevant service's settings and retention rules, available through the provider links above. Different data categories have different retention periods.

When information is no longer needed, it is deleted or de-identified under the applicable retention process. Deletion from backups may follow the provider's backup cycle, and some records may be retained where legally required. You can contact us about retention or deletion of information relating to you.

7. International processing

Our company is based in China, and our service providers operate internationally. Information may therefore be processed in countries other than where you live, which may have different data-protection laws. Where required, international transfers are subject to applicable safeguards, such as recognized adequacy decisions or standard contractual clauses. You may contact us for information about safeguards relevant to your data.

8. Children

The App is a general-audience relaxation and live wallpaper app and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Where local law sets a higher age for valid consent, the applicable requirements also apply. If you believe a child has provided personal information to us, contact us so we can investigate and arrange appropriate deletion.

9. Security

We use reasonable technical and organizational measures to protect information, including Android's application storage protections and encrypted connections for supported online services. No storage or transmission method is completely secure, and we cannot guarantee absolute security. Keep your device and software updated and avoid sending unnecessary sensitive information to support.

10. Report an advertisement

To report an inappropriate or age-inappropriate advertisement, email support@suidetrading.com. Include the approximate time, country, App version, a screenshot if available, and a short description. Please do not include sensitive personal information unrelated to the report.

11. Complaints and changes

You may contact us with a privacy concern or lodge a complaint with your local data-protection authority, including the authority where you live or work in the EEA or UK, where applicable.

We may update this policy when our App, service providers, data practices, or legal requirements change. The effective date identifies this version. Where required, we will provide additional notice or obtain consent for material changes.